National Association of Call Centers

Business Process Mapping Part 2

Business Process Mapping Part 2
May 13, 2012
By: David L Butler, PhD
Executive Director, National Association of Call Centers
www.nationalcallcenters.org
This is a second post of series. To see the first post in this series go to Business Process Mapping Part 1 on May 10, 2012.
In the absence of a clear and deliberate effort to map out the business...

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