National Association of Call Centers

Business Process Mapping Part 4

Business Process Mapping Part 4
May 20, 2012
By: David L Butler, PhD
Executive Director, National Association of Call Centers
www.nationalcallcenters.org
This is the fourth post of series. To see the first post in this series go to Business Process Mapping Part 1 on May 10, 2012, the second post Business Process Mapping Part 2 on May 13, 2012,...

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