the past couple of months, we have been unable to publish this
newsletter. Besides the usual flurry of year-end activity, the
NACC community was also a victim of the COVID-19 coronavirus as both of
our web and newsletter consultants were stricken with the coronavirus
and hospitalized. One of our consultants was hospitalized right
at Christmas and remained in the hospital through early January.
Then, when she was released our other consultant fell victim to the
coronavirus and was hospitalized through January. As I’m sure
readers know, the recovery from COVID is also a long and debilitating
process, but the good news is both of our consultants survived,
recovered and are now back on the job. That means we can get back
to normal with our publications, e-mails, marketing activities, etc.
Thanks to all of you for your continued support of the NACC through
these very trying times.
Winner, Winner, Chicken Dinner! Uh, I Mean
Amazon Fire Winner
the November 2020 issue of this newsletter, we decided to try out our
new feedback feature by offering a drawing for a new Amazon Fire HD 10
Tablet among everyone who participated in our one-question survey.
The winner of the Fire HD was Carolyn Kidder, Sr. Fan Relations Manager
at Dairy Queen International, who received her Fire HD 10 tablet just
in time for Christmas. If you didn’t win, don’t despair!
We’re repeating our feedback experiment this month. Keep reading.
Another Amazon Fire HD 10 Tablet
Up for Grabs!
Once again, we’d like to gauge how well our new feedback feature works
so we’re going to do the same thing we did last November.
Everyone who responds to this month’s question will be eligible to be
entered into a drawing for another Amazon Fire HD 10 Tablet.
If you’re not familiar with the Amazon Fire tablet, take it from me
that they’re fun little devices. Pure entertainment and most of
the content I’ve downloaded to mine is free with my Amazon Prime
The only other caveat for entering the drawing is that you would be
willing to let me publish your name and company in this newsletter if
you’re the winner. I want to keep this above board so everyone who
entered will know who the winner is. Otherwise, as usual, no one will
contact you as a result of your participation in this NACC project.
So, here’s what you have to do. At the bottom of the page, right
after the Call Center Comics, you’ll see the “Submit Feedback”
button. That’s what you click on to submit your response to the
As virtual customer conference season approaches, I need your advice
regarding the topic(s) you’d find interesting enough to want to attend
a conference session on that topic at an upcoming virtual customer
conference. I’ll be speaking at several online conferences again
this year and I don’t want to speak on topics you aren’t interested
in. So please click on the “Submit Feedback” button and let me
know in a few words what topic(s) you’d find interesting at an online
One entry will be selected through a random drawing and I’ll contact
the winner at the beginning of April. When I told Carolyn Kidder
she was the winner in November, she told me she never wins
anything. Well, we changed that, and you could be the next
winner. Please help me out with topics and give yourself a chance
to win an Amazon Fire 10 at the same time!
of the Month
album of the month in March comes from NACC member Jeanie Hoth of U.S.
Bank Global Fund Services. Jeanie is a fan of ‘80s and ‘90s
mainstream pop and rock and her all-time favorite album is Bon Jovi’s
“This Left Feels Right.” This 2003 album is a compilation
of alternative versions of the hits. The album also features the
singing of Olivia D’Abo, who Jeanie reminds us might be better known as
Kevin Arnold’s hippie sister in the ABC series “The Wonder
of the Month
month’s photo contribution also comes from NACC member Jeanie Hoth.
Jeanie took this picture after a 3.7 mile hike to the top of the bluff
at Gibralter Rock State Natural Area in Lodi, Wisconsin. Jeanie
made the hike with her oldest daughter and stated that hiking has
become her hobby and savior of sanity during the pandemic!
Ready To Throw In The Towel?
you’re like me, you’ve really missed the informative and entertaining
infographics from talented infographic designer and NACC Advisory Board
member Mark Pereira. The good news is, Mark is back and here’s
his first contribution for 2021! We appreciate Mark’s support and
submissions. Mark can be reached at email@example.com.
We Value Your Feedback
provide any comments regarding this month’s newsletter format, content,
etc. We’d also appreciate your suggestions regarding how we can make
this newsletter more useful to you each month.