The 24/7 Economy and the Quality of Working Life of US Call Center Employees
following is a letter of request for participation from a Doctoral
student at Grand Canyon University. She is hoping NACC members and
subscribers will be willing to help with the research necessary for her
to complete her dissertation. Details are in the letter which follows.
Grand Canyon University
College of Doctoral Studies
3300 W. Camelback Road
Phoenix, AZ 85017
name is Oneilia Miller, a doctoral student under the supervision of Dr.
Melissa Singer Pressman in the College of Doctoral Studies at Grand
Canyon University. I am seeking your participation in my doctoral
research to investigate whether there are differences in the quality of
working life between call center employees who do shift work and those
who work on the standard work schedule in the United States.
I am recruiting individuals that meet these criteria:
- Are between the ages of 18 and 65.
- Live in the United States.
- Work in a Call center located in the United States
You cannot be in this study if:
- Are not between the ages of 18 and 65.
- Live outside the United States
- Do not work in a Call Center located in the United States
The activities for this research project will include:
are being asked to participate in this study by completing a survey
questionnaire that will take approximately 10 minutes to complete. The
survey will be open between September 9, 2020, and October 20, 2020.
participation in this research is voluntary, and there is no financial
cost nor payment for your participation. You can leave the survey at
any time without any penalty. Data will be collected using the Survey
note that this study is not expected to pose any risk to you. If you
choose to participate, you will not provide your name, place of
employment, or any other identifiers in the survey responses.
Therefore, your responses cannot be linked back to you. You will be
required to agree to an informed consent form that confirms your
approval to participate in this study.
you wish to participate in this research, please click on the link
below that will take you to the informed consent form that will confirm
your agreement of participation, followed by the survey to be
thank you for your assistance in my doctoral research, which only
someone with call center industry experience can provide. If you have
any questions, please contact me at OMiller3@my.gcu.edu or 647-785-0736.